SALES CONDITIONS
General Information
1.1 The sale of products (hereinafter: “Products”) offered on our website (hereinafter: “Site”), identified by the brand (hereinafter: “Brand”), is governed by these general terms of sale (hereinafter: “General Conditions”).
Commercial Policy
2.1 The sale of Products is exclusively intended for individual consumers (hereinafter: “Customers”). By Customer, we mean an adult individual acting for purposes unrelated to any commercial, business, or professional activity carried out.
2.2 In consideration of the above, My Gold Home reserves the right not to process orders from individuals other than Customers.
2.3 My Gold Home may amend or revise these General Conditions at any time. In any case, the Customer will be required to accept exclusively the General Conditions in force at the time of each Order.
2.4 Each Order may concern one or more Products, with My Gold Home reserving the right to set a maximum number based on the product category.
2.5 Purchase requests from countries not enabled on the shipping address page will not be accepted.
2.6 Shipments of orders addressed to a post office box or when the recipient’s identity and address cannot be identified will not be made.
2.7 All communications specified in the General Conditions to be made by email will be sent to the email address provided by the Customer during registration.
Purchasing Methods
3.1 Each Product offered for sale can be selected on a dedicated web page displaying photographic images, the unit price including VAT, available colors, and sizes (where applicable).
3.2 The images and colors of the Products offered for sale may, in some cases, not correspond to the actual ones due to technical characteristics and resolution of the computer equipment and software used by the Customer. Therefore, images and colors should be considered indicative, and the Customer is encouraged to verify the actual adherence of the selected Product to their expectations. My Gold Home shall not be liable for any inadequacy of the images or colors of the Products due to the aforementioned technical reasons.
3.3 To place each Order regarding the selected Products, the Customer must carefully follow the instructions and procedures available on the Site.
3.4 The Customer is requested to verify the accuracy of the content of each Order before confirming it, completing the purchase form according to the instructions provided on the corresponding page of the Site.
3.5 If the Customer wishes to make changes or corrections to their Order before confirming it, they must request it from My Gold Home. Generally, confirmed orders cannot be further modified or canceled, except as expressly provided by the General Conditions or by any Specific Provisions or in cases mandatorily provided by applicable Italian law.
3.6 At the end of the purchase procedure, the Customer will receive an email confirmation (hereinafter: “Email”) of the receipt of the Order placed, containing a summary of the information already contained in the Order form, i.e., the Customer’s data and shipping methods/addresses, and the essential characteristics of each Product purchased as well as detailed indications of the price and delivery costs.
3.7 Once the Order is entrusted to the courier, the Customer can monitor the status of their Order at any time by entering the tracking code on the courier’s website, if tracking is provided (variable depending on the product).
3.8 Each confirmed Order will be automatically sent to the relevant product company and will be archived at its operational headquarters after execution.
End Consumer
My Gold Home has created and published the website with the aim of offering a service reserved exclusively for its Customers. The products for sale on the My Gold Home website are intended for the End Consumer. By End Consumer, My Gold Home means an individual acting for purposes unrelated to their own business or professional activity. My Gold Home therefore invites users who do not fall within the category of End Consumers to refrain from establishing commercial relationships with My Gold Home or placing orders to purchase goods through third parties.
To place orders on My Gold Home, Customers must:
Prices and Payment Methods
4.1 The prices of the Products offered for sale and indicated on the Site are inclusive of VAT.
4.2 The prices of the Products are expressed in EURO. The amount charged to the credit card or PayPal account may vary due to fluctuating exchange rates and bank charges.
4.3 My Gold Home invites customers to contact their bank for detailed information on exchange rates and bank charges related to their transaction.
4.4 My Gold Home reserves the right to change the prices of the Products offered for sale at any time and without notice. In any case, the prices published on the Site at the time of confirmation of each Order will apply to the Customer.
4.5 It is possible to choose one of the following payment methods: Payment with PayPal; payment by Bank Transfer or credit/debit card. My Gold Home reserves the right not to process the order if payment is not made.
4.6 With payment by Bank Transfer, the order will be processed only upon receipt of the email to the receipt address of the payment requested at the time of purchase. Otherwise, the order will be processed at the end of the month in which the order is placed.
Transport and Delivery
5.1 Deliveries usually occur within a maximum of 7 days from the order date.
5.2 Once the order is entrusted to the courier or postal service, if tracking is provided for the specific product, the Customer will receive an email containing the tracking code that allows tracking the status of the shipment.
My Gold Home S.r.l.
Via Monte Rosa, 34 – 20149 Milano (MI), Italia
P. IVA e CF: 10457280961 | REA: MI – 2123456
Capitale Sociale: €50.000,00 i.v.
© 2025 My Gold Home – Tutti i diritti riservati.